Zoya ID Terms & Conditions — Clear, Simple, and in Bengali

Zoya ID (hereinafter referred to as "we", "the platform", or "the site") is an online Sports Betting and gaming platform. These Terms & Conditions Zoya ID and its users and constitutes a legally binding agreement. By accessing the platform or creating an account, you are agreeing to these terms.

These Terms & Conditions Zoya ID- applies to all services — Sports Betting, Live Casino, slots, Jackpot, and all other gaming categories. If you do not agree with any of these terms, please refrain from using our platform.

Along with these Terms & Conditions, please also review our Privacy Policy and Responsible Gaming Policy We encourage you to read all three documents together. Zoya ID forms a complete guide to using the platform.

Zoya IDTo create an account with us, you must meet the following eligibility requirements. These conditions ensure that our platform is accessible only to those who qualify.

• You must be at least 18 years years old.
• You must provide your full legal name, address, date of birth, and contact details.
• Only one account is permitted per person. Creating multiple accounts is strictly prohibited.
• You may not manage an account on behalf of another person.
• There must be no legal restrictions on your participation in online gaming under the laws of your country.

All information provided at the time of registration must be accurate and up to date. Zoya ID - reserves the right to request identity verification at any time. This may require a copy of your national ID, passport, or driving licence.

Zoya ID We support the most popular payment methods in Bangladesh — bKash, Nagad, Rocket, and bank transfer. The following rules apply to all financial transactions.

• The minimum deposit amount is subject to the platform's set limits.
• Full account verification (KYC) must be completed before any withdrawal can be processed.
• Withdrawals are typically processed within 24–72 hours.
• Withdrawals are recommended to be made through the same payment method used for the deposit.
• Unusual transactions may require additional verification.
• Transactions will be suspended if there is any suspicion of money laundering or fraudulent activity.

If you experience any issues with a transaction, please Help Center contact us. Our support team is available 24/7 to assist you.

Zoya ID - regularly offers a variety of bonuses and promotional offers. Each bonus has its own terms and conditions, which should be read carefully before claiming.

• Welcome Bonus: Available to new members only, once per account.
• Wagering Requirement: A specified amount must be wagered before any bonus can be withdrawn — this requirement is clearly stated in each offer's details.
• Validity: Every bonus must be used within its specified time period. Bonuses that are not used before the expiry date will be forfeited.
• Game Restrictions: Some bonuses may be restricted to specific games.
• Any attempt to claim bonuses through multiple accounts will result in all associated accounts being permanently closed.

Zoya IDThe following rules always apply when betting at -. They apply equally to all members and are designed to ensure a fair gaming environment.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If an event is cancelled or postponed, bets will generally be refunded.
• Odds may change during live betting — the odds at the time of bet confirmation are final.
• If abnormal odds are displayed due to a technical error, any bets placed on those odds will be considered void.
• Match-fixing or attempting to gain any unfair advantage in betting is strictly prohibited.
• Using the platform for arbitrage betting or bonus abuse is strictly prohibited.

To learn more about Sports Betting, visit our Sports Section and Bets Page here.

Zoya ID - firmly believes that gaming should be purely for entertainment. We are deeply committed to the mental and financial well-being of our members.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits.
• Loss Limit: Automatic betting suspension when losses exceed a specified limit.
• Self-Exclusion: The option to exclude yourself from the platform for a set period of time.
• Cooling-Off Period: The option to temporarily deactivate your account.
• Reality Check: Regular reminders of how long you have been playing.

Zoya ID - reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Providing false or incomplete information during registration.
• Creating or operating multiple accounts.
• Misuse of the bonus system or any attempt to commit fraud.
• Threatening, harassing, or engaging in inappropriate behaviour towards other members.
• Exploiting technical vulnerabilities in the platform.
• Money laundering or any other illegal activity.

Members may also request to close their account at any time. Any verified balance will be paid out, but unused bonuses will be forfeited.

The protection of your personal information Zoya IDis extremely important to us. We never sell or share your data with third parties — except where required by law.

• All personal data is protected with SSL encryption.
• Payment information is stored in accordance with the highest security standards.
• You may request to update or delete your information at any time.
• We obtain separate consent for marketing communications.

For more details, visit our Privacy Policy Read.

If you have a complaint or dispute, we always prioritize a friendly resolution. The process for resolving disputes is outlined below:

1. Step One: Our Help Center Reach out to us and describe your issue in detail.
2. Step Two: Our support team will provide an initial response to your complaint within 48 hours.
3. Step Three: Complex cases will be reviewed within 7 business days.
4. Final Decision: Zoya ID's decision shall be considered final; however, you may appeal to the relevant regulatory authority.

Zoya ID - reserves the right to update these Terms & Conditions at any time. For significant changes, members will be notified via email or platform notification.

Continued use of the platform after any changes have taken effect will be considered acceptance of the updated terms. We recommend checking this page regularly.

If you have any questions, please contact our support team: support@zoyaid.com